FAQs - Frequently Asked Questions

Order Processing

• Freight and Shipping
• Returns
• Claims
• Payments
• Phone Orders

 Technology

• Cookies
• Third Party Tracking
• Protection of Information
• Change Account Information

 Privacy Policy

 

Order Processing

1. How are orders shipped?

All orders are shipped from Florida via a ground carrier unless otherwise requested. Carriers of choice are United Parcel Service (UPS) and US Postal Service (USPS). Customers may pick up purchases. Please contact us at customerservice@hsseashells.com for pickup arrangements. Shipping is limited to the United States of America, its territories and protectorates. We do not ship internationally.

2. I would like to return my order. How are returns handled?

If an item needs to be returned, please contact us to receive authorization within 7 days of the delivery of the order. No returns are accepted after 14 days. All returns are at the customer’s expense and must arrive in good, re-stockable condition. All returns would be subject to a 10% restocking fee.

3. I received my order and it arrived damaged. What should I do?

Our products are packed carefully at the time of shipping. In the unlikely event of damage, all original packaging must be retained, and pictures should be taken of both the box and the product. These images are to be sent to customerservice@hsseashells.com. A customer service representative will determine the best course of action to solve a claim made with 7 days of delivery of the order. Solutions may include but are not limited to credit, refunds, exchanges, or replacements. No claims will be honored after 14 days.

4. What payment methods do you accept?

We accept credit card payments using Visa, MasterCard, American Express, Discover and we accept PayPal.

All prices are in US dollars and are subject to change without notice. We reserve the right to cancel or refuse a sale in the event of a price error or misprint.

5. Can I place an order by phone?

Yes. Please call 800 521-4302 between 9am to 5pm EST, Mondays through Fridays.

 

Technology

1. Do you use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved service. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences in the future.

In summary, we use cookies to:

• More effectively retain information regarding the items in the shopping cart process.
• Keep track of advertisements
• Compile aggregate data about site traffic and site interactions.

We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You can do this through your browser settings. Each browser is different as it pertains to cookies. Look in your browser’s Help menu to learn the correct way to modify your cookie settings.  If you disable cookies, some features of our site will be disabled. You will still be able to place orders, but some of the speed, features, and functionality of the ordering process may be compromised.

 

2. Does your site allow third party behavioral tracking?

This site uses a tracking technology called Google Analytics to obtain site usage information such as users’ Internet Protocol (IP) addresses, internet domain and host names, browser software, and the date and time that the site is visited. Data obtained through Google Analytics does not include and is not linked to any personal information. Data from Google Analytics allows us to monitor the use of this site, understand how users find our site, and improve the site’s functionality and content.  Our use of Google Analytics is in compliance with Google’s Terms of Service.

Google provides more information about Google’s privacy practices and information on how to opt - out of Google Analytics tracking of your web browsing.

 

3. How you protect visitor information?

We use vulnerability scanning and/or scanning to PCI standards and we use an SSL certificate

We implement security measures when a user, places an order and when they enter, submit, or access their information.  We use a payment gateway provider for authorization and security.

 

4. How can I opt-out, remove or modify information I have provided?
   To modify your email subscriptions, please let us know by modifying your preferences in the "My Account" section. (Also, if customers want to opt-out of emails, it is strongly suggested that they use the “opt-out” link located at the bottom of emails received.) Please note that due to email production schedules you may receive any emails already in production.

 

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.